Items in Your Bag

Questions
How Are Payments Secured?

Your security is important to us.  STONE payments are powered and secured by Snipcart using HTTPS/SSL certification.  Snipcart also stores and processes your order details such as addresses and phone numbers.  You can find out more about snipcart's security here.

What If I Change My Mind?

If you change your mind, we will happily give you a refund or exchange provided the garment is in new conditions with the tags still on.  Just email us at sales@stonelabel.co and we will process your request.

How Much Will Postage Cost?

Delivery within Australia is free.  International postage is a flat rate of A$20.00.

When Will I Receive My Order?

We endeavour to send your purchase as soon as possible.  If shipping within Australia, you should receive your purchase within 3-5 days.  For international purchases, please email us at sales@stonelabel.co to get an estimated delivery time.

Haven't Answered Your Question?

If you still have questions, send us an email at sales@stonelabel.co and we will get back to you as soon as possible.

Info

About

STONE is about quality and simplicity. We create high quality garments and we are proud to be Australian made. STONE designs are bold and timeless.

Terms & Conditions

Fair Dealing Policy
STONE is an Australian on-line supplier of quality fashion garments. We operate within relevant South Australian legislation except where applicable Commonwealth legislation applies.

Our commitment is to be fair, honest and open in all dealings.
General terms & conditions
All transactions, posting and associated dealings are subject to our General Terms and Conditions.

By accessing and using our services whether making a purchase or registering for our mailing list you accept our General Terms and Conditions and the terms of our Privacy Notice.
Sales
STONE garments are sold exclusively via our internet site at www.stonelabel.co. We supply garments within Australia. Once full payment has been received by us we will dispatch your order.

A receipt for the purchase amount (inclusive of GST) will be issued for all transactions. The receipt will include a record of the specific garment including its stock number, colour, size and retail price. We encourage you to retain the sales receipt for your records.

We do not offer a ‘lay-by’ purchase facility.
Product description
Clients will be able to view all STONE products on our internet site which will include a full description, photograph, care instructions, size guide and retail price. Clients may contact us at info@stonelabel.co with any queries.
Availability
We will clearly advise the availability of each garment (and/or period of time required if an order can be placed) at the point of purchase.
Payment
Each customer has the option to complete their payment via PayPal or STRIPE. PayPal and STRIPE are services which provide electronic transactions for credit and debit cards on any computer, Android or iOS device. These services also supports Bitcoin, Alipay and Amex Express Checkout. Please note that for the first STRIPE transaction after registration a 7-day waiting period applies which may affect delivery of your STONE items.

Returned payments will be refunded via STRIPE or PAYPAL using your original payment method.
Updates
We may amend this and other policies at any time. Updated policies will be in force at and from the point they are posted to the STONE internet site.
Questions
If you have any queries about a particular style, colour or design of a garment or any of our related services please contact us at info@stonelabel.co.
Warranty
We warrant that STONE garments are appropriately durable and fit-for reasonable use for the purpose for which they are designed. We will honour all warrantees subject to relevant legislation, the terms of our policies and our industry knowledge and experience. Subject to the terms of our policies, items with manufacture or workmanship faults will be exchanged or refunded at no cost to the purchaser.

Our warranty excludes:
  • Damage or defect due to the use of any STONE garment for an abnormal or unreasonable purpose and/or in a manner other than that for which it was designed and manufactured;
  • Use, treatment or failure to handle the garment in a manner that has, or is likely to have, caused any relevant damage (which may relate to but is not limited to wearing, using, laundering, storing or packaging).

Shipping

Purchases and exchanges delivered within Australia will be dispatched to you at no cost (for international deliveries please contact us at info@stonelabel.co). We dispatch via standard postage through Australia Post. We can arrange for additional services such as insurance or faster postage at your cost if requested.

You are responsible for the cost of postage and packaging when we have approved the exchanging of a garment (see our returns policy). We will refund reasonable postage as determined by us for the return of a damaged garment.

If your order is lost or damaged in transit, please contact us within 7 working days of the order date. We are not responsible for the non-arrival of garments that you return to us.

Returns

Exchange or return of a garment is subject to our general terms and conditions. We must approve the return of any garment prior to you dispatching it to us. Subject to the term of our policies we may not accept (and may return) any garments not approved by us.

Once approved for return, a returned garment must:
  • Be sent by Australia Post to the return address that we will provide to you
  • Contain the original invoice (which will be returned to you).
I changed my mind
STONE garments may not be returned for refund if you change your mind and so you should choose carefully at the point of purchase.
I would like to exchange a garment for another size or colour
We will generally agree to garments being exchanged within 10 days of receiving your garment and subject to the terms of our policies. Prior to returning a garment to us for exchange you should confirm the availability of the replacement garment by email at info@stonelabel.co. Return an approved exchange garment to us at the return address that we will provide to you.

Subject to inspection of the garment upon its return and confirming that it is in brand new condition without being worn, pressed, soiled or laundered we will process the exchange. The cost of return postage and packaging for an exchange is at your expense. We will send the replacement garment to you at no cost.

When exchanging a garment we will issue a credit to the full amount of the original purchase and then recharge the replacement garment separately subject to the terms of our policies. Please note that we do not issue credit notes. Queries may be directed to STONE by email at info@stonelabel.co.
My garment appears to be faulty
We will refund (at the purchase price) or replace a STONE garment sold to you in a condition that is substantially irreparably faulty in manufacture or contains a major visible fabric flaw subject to the terms of our policies and as described above under WARRANTY. Subject to our acceptance of your claim we will also refund you with the cost of return postage.

The terms for dealing with faulty garments (a claim) are as follows:
  • Details of the claim must first be emailed to STONE at info@stonelabel.co as soon as reasonably practicable but after no longer than 7 weekdays after first being noticed;
  • While we may accept a claim verbally or in writing, we reserve the right of final acceptance subject to our inspection of the garment; and
  • We will deal with your claim as soon as is reasonably practicable in the circumstances.
The steps for making a claim for a faulty garment are:
  • Lodge notice of your claim with us by email to info@stonelabel.co.  Do not return the garment prior to our review of your claim.  In the email please provide:
  1. Clear advice of the reason(s) for the claim and whether you wish to exchange it or receive a refund;
  2. At least one well-lit digital colour photograph (high resolution if possible) clearly showing the flaw, defect or imperfection and the surrounding fabric so that we can see where it is positioned on the garment;
  • We will respond to your email within 48 working hours.  We may request additional details.
  • We will confirm initial acceptance of the claim to you by email.
  • once approved, return the garment to us.  It must be safely packaged, clearly labelled, post-paid and posted using Australia Post to the return address that we will provide to you.
  • We will make a final inspection of the damage upon its return and contact you in writing if we have any concerns or require further details.
  • Once the claim is fully accepted you will be advised and a refund will be processed or replacement goods dispatched (depending on stock availability).
Are there alternatives to returning damaged goods?
If either you or STONE offers and both parties mutually agree, we may agree to:
  • Provide you with a partial refund in recognition of the damage or so that you can rectify the damage at a repairer near where you live; or
  • Any other reasonable option that is mutually agreed.
Any such agreement is considered to be full and final settlement between you and STONE in relation to the faulty garment without entitlement to further recourse by you.

In absence of mutual agreement you will be provided with a full refund or replacement garment subject to the terms of this policy.
What if my claim for damaged garment is not accepted?
If your claim is not accepted you will receive a clear written explanation from us. We are always happy to discuss any such decision with you. Examples of us not accepting a claim for a damaged garment might include (but may not be limited to):
  • Signs of the garment being unreasonably damaged, soiled or worn and laundered on multiple occasions notwithstanding any damage;
  • Your failure to reasonably comply with the care instructions provided on our website;
  • Our view that the damage resulted from ‘fair wear and tear’ within the terms of our ‘fit for purpose’ commitment;
  • An extended period of time elapsing beyond that which we consider reasonable prior to your lodgement of the claim;
  • The damage not relating to manufacturing or defect fabric; or
  • The nature of the fault was reasonably foreseeable and its containment was within your control.
Returned garments
All returned garments must be returned to us at the return that we will provide to you. We understand that there may be occasions where a damaged garment may have been reasonably worn and laundered prior to a defect being noticed, however any other garments must be returned unworn and in original condition without damage, soiling, stains, marks or defects.

Failure to comply with these requirements and other reasonable standards may result in the goods being returned to you at your cost in the condition we received them without refund or exchange.

Privacy

This policy applies to all:
  • STONE customers purchasing garments; and
  • Interested parties registering for our mailing list.
By using these services you accept the terms of this privacy notice.
Personal information
Personal information refers to any information that can or may tend to identify you. Personal information we collect, store and retain can include:
  • Information provided when registering on our internet site;
  • Your sales transaction history;
  • Your contact details (telephone number and email address);
  • Your delivery location;
  • Your transaction and purchase history with us; and
  • Records of your queries, returns or other contact with us.
How do we use your personal information?
We may access your personal information for the purpose of:
  • Dealing with you in relation to STONE transactions;
  • Advising you of STONE product information and marketing;
  • Establishing your garment preferences by viewing the pages you visit on the STONE internet site; and
  • Obtaining stock information or trend data.
Your personal information will not be sold, traded or handed to a third party.

We may collect, use and retain your personal information for as long as necessary for and relevant to our business requirements. We may use personal information from closed accounts if required by law, to settle any outstanding matters or payments or to resolve disputes.

We may store your personal details on the STONE internet site or in hard copy format.
Policy amendments
We may amend this Privacy Notice at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes to this Privacy Notice through eBay Messages and/or via email.
I have a question or complaint about privacy
We are here to help you and would love to hear from you. Please contact us by email at info@stonelabel.co.

Security

We protect personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We provide for necessary precautions to protect personal information.

Please note that financial transactions on our internet site are handled by a third party and are never viewed, recorded or stored by us.

STONE uses Snipcart to hold and process it's shopping cart information. You can find more information about snipcart's security here.